we have an extensive news archive going back to
January 2005 simply search by month
an extensive directory of products and services
available to the UK contact centre industry.
use to search on articles, awards, case studies, contacts, jobs,
outsource, products and reports.
contact centres or
supplying companies - their news, published
news, reports & articles.
and conditions and
centres was initially launched in May 2001 in printed format and
subsequently went' digital' in May 2005 both with the strap line 'everything contact centres'.
Experience of publishing both online and in print
format confirmed that the
fastest way to get up to date news and information to our subscribers was to concentrate
solely on the website - which we did.
Using this philosophy we aim to
bring our subscribers the most up to date news and
information from the contact centre industry; to
achieve this we have built a network of contacts
contact centres, PR and marketing agencies.
Whilst every effort is made to achieve
this on some occasions we do miss things! Should you wish to contribute to this website please email us direct at