We have an extensive news archive going back to Jan 2005 simply search by month
An extensive supplier database covering the contact centre industry.
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Company: |
Interactive Intelligence, Inc. |
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Address: |
EMEA Headquarters. Thames Central, Hatfield Road, Slough, SL1 1QE |
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Telephone: |
+44 (01753) 418 800 |
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Contact: |
Melissa Cowdry |
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Email: |
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Website: |
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A
communications platform should make your contact
center a service powerhouse. But power requires
flexibility — and innovation — for the multi-channel
agility you need to respond to customer demands. Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation. When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one. |
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Products/Services: |
ACD/Multimedia Queuing Agent scoring Customer Satisfaction Surveys IVR & Self Service Automation Knowledge Management Multimedia Recording Multi-site Routing Outbound Dialing PBX/IP-PBX Quality Monitoring & Reporting Screen Recording Workforce Management (WFM) |
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