archive News

We have an extensive news archive going back to May 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Articles

Please submit your articles for the consideration of the Editor please email

 

case studies

Please submit your case studies for the consideration please email

 

company information

Search on Companies - What they did, their news & published articles.

 

Our Sponsors

We would like to thank our sponsors for their continued support of contact-centres.com

  Platinum Sponsor

Interactive Intelligence

Products

ACD/Multimedia

Queuing

Agent scoring

Satisfaction Surveys

IVR & Self Service Automation Knowledge Mgmt Multimedia Recording

Multi-site Routing

Outbound Dialing

PBX/IP-PBX*

Quality Monitoring

Reporting

Screen Recording WFM

  

A communications platform should make your contact centre a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.
Customer Interaction Centre (CIC) gives your contact centre a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact centre solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact centre solution to improve performance throughout your operation.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact centre solution lets you make each customer’s experience an exceptional one.
     
  Gold Sponsors

 

 contact-centres.com - Our Sponsors