Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
Getting Your Contact Centre ‘AI Ready’ in 2026
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Most contact centres spent 2025 talking about…
The Cost of a Contact Centre
The cost of a contact centre –Luke Cuthbertson, Head of CX Consulting Practice at Route 101 discusses what the…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX…
Jabra ClearSpeech
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert strategic guidance…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Which? Names Best & Worst UK Energy Suppliers
Scottish Power, EDF and British Gas have been identified as the lowest-performing energy suppliers in Which?’s annual customer…
Calabrio’s Release “Voice of the Agent” Report
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in a Time…
Concentrix Outsource Currys Contact Centre Jobs
Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock…
Medallia & Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer experiences New…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the biggest recruitment…
Calabrio’s Release “Voice of the Agent” Report
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in a Time…